|Before downloading the utility: |
|Receiver cleanup utility is not required and not recommended while upgrading to the Receiver for Windows 4.4. Receiver for Windows 4.4 can upgrade from any older version of Receiver without the need of using the clean up utility.|
|In most cases, this article is intended for IT administrators. If you are an end-user, please contact your support desk to run the Receiver Cleanup Utility.|
Table of Contents
The Receiver Clean-Up utility is designed to assist with the following scenarios:
- When errors occur during upgrade from an earlier version of Receiver or Online Plug-in
- When unexpected behavior or performance is experienced after upgrade from an earlier Receiver or Online Plug-in
- If Receiver upgrade is not possible due to feature incompatibility and/or a clean uninstall is required
- The Receiver Clean-Up Utility removes components, files, and registry values of Online Plug-in 11.x, 12.x, and Receiver for Windows 3.x, 4.x (Online Plugin-in 13.x, 14.x). This includes the Offline Plug-in component if installed.
- Bug fixes
Supported Operating Systems
Supported Operating Systems (32- and 64-bit unless noted)
|Windows 10||Windows 10||Windows 8||Windows 7||Windows 2008|
|Windows 2008 R2 64-bit||Windows 2003||Windows 2003||Windows XP|
Required Security Permissions
Read, write, and modify access permissions are required for the following:
- Local machine registry (HKLM)
- Local user registry (HKCU)
- Default user profile on computer
- %programfiles%\citrix on 32-bit systems or %programfiles(x86)%\citrix on 64-bit systems
Backup the Registry
Go to Microsoft article How to backup and restore the Registry in Windows for backing up the registry.
How to Use the Citrix Clean-Up Utility
The Receiver Clean-Up Utility is a standalone executable file and does not require installation.
Although the Receiver Clean-Up Utility will backup Receiver registry keys before deleting them, it is recommended to back up the registry before running this tool. Go to Microsoft article How to backup and restore the Registry in Windows for backing up the registry.
Caution: Always back up the registry.
- Run the Receiver Clean-Up Utility with administrator privileges.
- Restart the machine when the utility finishes.
Note: The Receiver Clean-Up Utility can be run in unattended mode if desired using the /silent command line option.
C:/> ReceiverCleanupUtility.exe /silent
ReceiverLogs folder is created in the location where the utility is run and tracks all uninstall actions and results.
Data Modified by Receiver Clean-Up Utility
The utility terminates all Receiver processes prior to running the uninstall process. Refer to the ReadMe file included with the tool for a list of items that will be removed during the clean-up process.
How to Undo the Changes Made by Receiver Clean-Up Utility
The Receiver Clean-Up Utility creates a backup of all Citrix registry keys in the file \ReceiverLogs\RegBackup.reg before running any clean-up and deletion process.
To undo the changes:
- Reinstall Receiver for Windows
- Import the RegBackup.reg file to restore settings and customizations in the registry.
Uninstalling Receiver Clean-Up Utility
Delete the downloaded executable and config.xml files from the current directory, and if desired delete the files in the ReceiverLogs folder.
The Receiver Clean-Up Utility does not support non-Administrator users with roaming profile.
If Receiver is not installed at the default location, the Receiver Clean-Up Utility might not work properly.
Receiver Clean-Up Utility is not recommended if environment has Windows Receiver 4.3 (or above). ??
Questions? Concerns? Send any feedback for this tool to email@example.com.
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